T’s & C’s

Free Trial Sessions

For Crossfit and HIT program only. Must be confirmed in advance via email.

Membership

Week by week memberships can be cancelled at anytime before the next payment cycle begins.

Early cancellation of 6 and 12 month contracts will result in a one month early cancellation fee upon termination.

Mums and Bubs classes are run on an auto renew 5 pack system. After your 5th session has been used it will automatically renew another 5 pack. If you require this to cease, please email us before your fifth session has been used and we can stop the auto renew. We don’t refund unused sessions. You can ask us at anytime how many sessions you’ve used from your 5 pack.

The 8 Week Challenge is a paid in full membership.

All paid in full memberships regardless of length are non refundable.

Direct Debit

Weekly, fortnightly and monthly direct debit options available. All memberships are paid in advance for the period nominated by the customer. Ezidebit charges a nominal fee for membership transactions and a one off set up fee, both paid by the customer. You can change your payment period at any time via email request. Likewise if you would like to change the nominated account or credit card details for your membership you can do so via email at any time.

Pausing Membership

If you would like to pause your membership because of travel for work or holiday, that can be arranged. For membership pausing we require you to email through the dates you’ll be away prior to leaving. We do not pause for anything less than one week. 

Cancellation

You can cancel your membership at anytime. Please provide cancellation via email. Cancellation requests must be received via email no less than two business days before your next payment is due to be taken out. Once received your membership will be deactivated upon your current billing cycles completion. For example if you pay weekly on a monday and cancel on the Wednesday you are still able to train up until the Sunday as you have paid for that period. Any unused membership is no refundable. This applies to weekly, fortnightly, monthly, session based programs and paid in full options.

Automatic Termination

Wards Gym reserves the right to refuse entry to the gym and/or automatically terminate the membership of anyone expressing behaviour unbecoming that of a Wards Gym member.